Why isn't my password working?

Incorrect username or password
One of the more common reasons that users aren't able to access their information is because they have either forgotten their user name or password, or have entered it in incorrectly. User names and passwords can not have spaces in them.

Gain Access
We've provided multiple options for you to gain access and check or change your password.


Forgot your password
The forgot your password option, will ask you to identify yourself via the email address you specified at registration. Then we will ask you the security question you chose. When you provide the correct answer, you will be granted access. Once in, you can view or modify your password.

Email me my password
This option will ask you your email address and username, and it will look for a match we have on file. Once we find the match, we will send your password to your email address we have on file. If you no longer use that account, you will not be able to receive your password.

Email me my username
This option will ask you your email address and password, and it will look for a match we have on file. Once we find the match, we will send your password to your email address we have on file. If you no longer use that account, you will not be able to receive your password.

I don't remember either
If you do not remember any of your information, you have no other choice than to contact us to report the problem.

Trying to access the wrong section
This online section is designed for individuals who are authorized to view and request changes to their organization's account(s) that Christian Brother Services administers.

NOTE: This section does not provide access to individual participant accounts, such as EOB's and personal medical claims information. If you are looking for access to individual participant information, click here.

Are Passwords Case Sensitive?

No, neither username or passwords are case sensitive. You can use any combination of Upper and Lowercase letters.

Can Passwords have spaces in them?

No, spaces in passwords are not allowed. If you think you chose a password with spaces in it when you registered, contact us to get your password changed.