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| When Howard Gorske paid a visit to his doctor he didn’t expect to have to pay the doctor anything other than his co-pay. Imagine his surprise when several weeks later his claim still hadn’t been paid. So, Howard called Christian Brothers Services and spoke to health benefits customer service representative, Alpna Patel. Alpna immediately went to work, resolved the issue with the doctor’s office, put through the claim for processing and called Howard back a short time later to put his mind at ease and let him know she had taken care of everything. Howard was very grateful. |
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Sister Maria Renata, of the Sisters of Saint Benedict of Westmoreland County, knew the insurance industry as a very cold world where they leave you feeling like a number. Needing property/casualty coverage for her organization, she called Christian Brothers Services senior development underwriter, Donna Bertino. After a few phone calls and a personal visit, Donna was able to make sure the Sisters got the exact coverages and benefits they needed at what the Sisters thought was a more than reasonable price. And Sr. Renata liked the fact that she was treated not only like a person, but also like a friend! |
| Designing a new logo and website can be an overwhelming experience. So when faced with the task, Judy Brinkmann from the Little Brothers of the Good Shepherd called Christian Brothers Services website services lead, Greg Hays. Greg worked with Judy and the branding committee to develop a new logo and color scheme and then started work on the new website. The Little Brothers liked the new logo and color scheme so well they carried it through to all of their printed materials and many other items as well, such as lapel pins, name tags and even photo collages for the walls. Judy was extremely pleased with the new look and logo! |
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The bad news: a hurricane, followed by a levee break caused the first floor of Mount Carmel Academy to flood with 10 feet of water. The good news: before Sister Camille Anne Campbell, O. Carm., the principal of the school, could place a phone call to report the damage, Christian Brothers Services called to offer her help. Janet Sanders, senior underwriting representative sprang into action, getting an adjuster out to assess the damage immediately, making sure payments were issued promptly, and even visiting the school to check on the progress. Within four months of the disaster the school was up, running and housing over 1,000 students, while others in the area were still trying to rebuild. As Sr. Camille Anne concluded, "we could not have asked for better service." |
| Thomas Zafirios Cassidy was born 16 weeks early, he measured 12 inches long and weighed only 1 lb. 7 oz. at birth. A call was placed to Christian Brothers Services to start the insurance process for Thomas' long road to recovery. It was Kathy Macris, health benefits customer service representative who answered their call. Kathy was able to coordinate medical coverages, home healthcare and much needed support for Thomas' parents. Kathy even spent a frantic evening calling several pharmacies in Cassidy's area to locate one that could fill a much needed prescription for Thomas. As Mel Cassidy, Thomas' mother, put it "We were understood as worried parents, as individuals and as a family in crisis, we greatly benefited having Christian Brothers as provider during a very tumultuous time in our family." |
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