Christian Brothers Health Benefit Services Earns Top 100 Call Center Award from BenchmarkPortal
Romeoville, Ill., May 19, 2016 - For the third consecutive year, the Christian Brothers Health Benefit Services customer care department received the "Top 100" Call Center award from Benchmark Portal. The "Top 100" competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost-efficiency.
Since the "Top 100" process is based entirely on statistical comparison to the world's largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
This year, Benchmark Portal is only publishing the specific ranks for the top three in each category. Therefore, centers that are in the four – 100 positions are informed that they are in the "Top 100."
"The Christian Brothers Health Benefit Services customer care department is among the best in its industry. I am so proud of all of our customer care representatives and the determination, passion and hard work they put into taking care of our members," said Susan Florian, director of membership services. "To win this award three years in a row shows how we stand tall against our competitors according to the world's largest database of call center metrics."