Romeoville, Ill., March 10, 2017 - The Christian Brothers Services (CBS) customer care team earned Top Contact Center – Small Centers Category award for 2017 from BenchmarkPortal. This is the fourth year in a row the CBS customer care team has won.
The Top Contact Centers competition compares the performance of contact centers throughout North America by evaluating their key metrics against other centers based on center size. Entries are all cross-checked, validated and approved by certified contact center experts and the resulting submissions are scored on the basis of both quality and cost efficiency.
“It takes the combined effort of each and every person in Christian Brothers Health Benefit Services department to make improvements to our processes year after year,” states Susan Florian, director of membership services. “I am proud that the hard work and positive results have been recognized for the fourth year in a row.”
Since the Top Contact Center Contest process is based entirely on statistical comparison to the world’s largest and most respected database of contact center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
The Top Contact Center Contest grouped submissions into four categories for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, Christian Brothers Services was determined to be a Top Contact Center in North America.
About Christian Brothers Services
Founded in 1960 and headquartered in Romeoville, Illinois, Christian Brothers Services is a nonprofit, Catholic organization that administers cooperative programs in the areas of health, retirement, property/casualty, and technology as well as financial, administrative and Catholic school consulting to church congregations, organizations and dioceses internationally.
About Catholic School Management
Founded in 1973, NCEA Financial Consulting Services focused exclusively on finance and development consulting services for Catholic school and diocesan administrators. In 1979 demand for a broader scope of services resulted in the creation of Catholic School Management (CSM). In 2014, Christian Brothers Services acquired CSM's growing operations, making CBS the national leader in consultative guidance for Catholic schools. CSM's team of experts represents more than 500 years of experience in the education field with a focus on strategy, planning and leadership.
About BMT
Founded in 1972 and headquartered in Tarrytown, New York, Brenner, McDonagh & Tortolani, Inc., BMT Management and Financial Consultants was acquired by Christian Brothers Services in 2017. Providing premier consulting services to 280 religious institutes and many sponsored ministries in need of assistance, BMT offers the management of daily operations, including accounting and financial management, benefits eligibility management, human resources, investment consulting and real estate planning and sustainability studies.