Romeoville, Ill., May 19, 2016 - For the third consecutive year, the Christian Brothers Health Benefit Services customer care department received the "Top 100" Call Center award from Benchmark Portal. The "Top 100" competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost-efficiency.
Since the "Top 100" process is based entirely on statistical comparison to the world's largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
This year, Benchmark Portal is only publishing the specific ranks for the top three in each category. Therefore, centers that are in the four – 100 positions are informed that they are in the "Top 100."
"The Christian Brothers Health Benefit Services customer care department is among the best in its industry. I am so proud of all of our customer care representatives and the determination, passion and hard work they put into taking care of our members," said Susan Florian, director of membership services. "To win this award three years in a row shows how we stand tall against our competitors according to the world's largest database of call center metrics."
About Christian Brothers Services
Founded in 1960 and headquartered in Romeoville, Illinois, Christian Brothers Services is a nonprofit, Catholic organization that administers cooperative programs in the areas of health, retirement, property/casualty, and technology as well as financial, administrative and Catholic school consulting to church congregations, organizations and dioceses internationally.
About Catholic School Management
Founded in 1973, NCEA Financial Consulting Services focused exclusively on finance and development consulting services for Catholic school and diocesan administrators. In 1979 demand for a broader scope of services resulted in the creation of Catholic School Management (CSM). In 2014, Christian Brothers Services acquired CSM's growing operations, making CBS the national leader in consultative guidance for Catholic schools. CSM's team of experts represents more than 500 years of experience in the education field with a focus on strategy, planning and leadership.
About BMT
Founded in 1972 and headquartered in Tarrytown, New York, Brenner, McDonagh & Tortolani, Inc., BMT Management and Financial Consultants was acquired by Christian Brothers Services in 2017. Providing premier consulting services to 280 religious institutes and many sponsored ministries in need of assistance, BMT offers the management of daily operations, including accounting and financial management, benefits eligibility management, human resources, investment consulting and real estate planning and sustainability studies.