If you are having problems accessing our secured website, please use our Login Assistance Guide below for easy online assistance.
Why isn't my password working?
Incorrect username or password
One of the more common reasons users aren't able to access their information is because they have either forgotten their user name or password, or have entered it in incorrectly.
Are passwords case-sensitive?
No, neither username or passwords are case-sensitive. You can use any combination of upper and lowercase letters.
Can passwords have spaces in them?
No, spaces in passwords are not allowed. If you think you chose a password with spaces in it when you registered, contact us to get your password changed.
We strive to design our website to be fully functional with a wide variety of web browsers. However, with the growing number of web browsers in the market place combined with their continuous updates, we cannot guarantee that all of our website's features will work all of the time on all of the browsers. Microsoft's Internet Explorer browser is the leading web browser, and our website is best viewed with it. Please report any problems that you may experience on our website or wit any particular web browser by sending us an email message at firstname.lastname@example.org.
Must enable key browser settings to use our site
In addition to using one of the browsers listed above, you must also be sure certain browser settings are enabled to access our websites.
- Cookies must be enabled to access secured areas of the site (such as viewing account information).
- Style sheets must be enabled.
Note: By default, all of the above items are enabled when you install a browser.
Additional software needed to view some features
There are some features on our site (such as videos, audio files, documents, etc.) that may require additional free software to view, including:
- Adobe Reader
- Adobe Flash Player
- Microsoft Windows Media Player
Pop-ups blockers may interfere with some features
Software installed to prohibit pop-ups or restricted banner ads might interfere with this site and cause you to experience general errors or frozen pages. We recommend that this software be disabled or un-installed before using this site.