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Christian Brothers Health Benefit Services Customer Care Department named as Top 100 Call Center

Romeoville, Ill., April 15, 2014 - Congratulations to Christian Brothers Health Benefit Services Customer Care Department on being named a Top 100 Call Center in the Small Centers category. The Top 100 competition, hosted by BenchmarkPortal, compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.

“The Christian Brothers Health Benefit Services Customer Care Department is among the best in its industry. This award was granted on the basis of objective and metrics-driven performance. We stood tall against our competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate our employees on their accomplishment.” – Susan Florian, Call Center manager, Christian Brothers Health Benefit Services.

The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared with a wide variety of industries and assigned numerical ratings. As a result, Christian Brothers Health Benefit Services placed in the Top 100 ranking in North America.

About Christian Brothers Services (cbservices.org)
Founded in 1960 and headquartered in Romeoville, Illinois, Christian Brothers Services is a nonprofit, Catholic organization that administers cooperative programs in the areas of health/retirement, property/casualty and consulting/technology to church organizations.

About BenchmarkPortal (BenchmarkPortal.com)
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.